How to Manage Customer Expectations for Frontline Employees

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    wskins

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    How to Manage Customer Expectations for Frontline Employees

    Post  wskins on Tue Jul 05, 2016 7:05 am



    Lynda - How to Manage Customer Expectations for Frontline Employees
    Size: 151 MB | Duration: 0h 22m | Video: AVC (.mp4) 1280x720 30fps | Audio: AAC 48KHz 2ch
    Genre: eLearning | Level: Appropriate for all | Language: English
    Today's customers expect a lot. Customer service expert Jeff Toister helps frontline employees identify where they can manage the expectations of customers to avoid upsetting them down the line. Specifically, how to avoid situations where unreasonable expectations might develop, and how to choose the right language to educate customers and explain potential areas of confusion. Despite your best efforts, customers may still develop inappropriate expectations, so Jeff also suggests tactics to counteract this problem. Finally, he provides tips for implementing the lessons learned in this course into your everyday customer service routine.
    Title: How to Manage Customer Expectations for Frontline Employees
    Size: 142.26 MB | Format: rar
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    Code:

    http://uploaded.net/file/tldbcbst/hotfile-n7pv9.H.t.M.C.E.f.F.E.rar
    http://rapidgator.net/file/6f0c0efeb89be81e8ff24a559bdbd391/hotfile-n7pv9.H.t.M.C.E.f.F.E.rar.html

      Current date/time is Fri Dec 09, 2016 9:15 pm