Lynda How to Serve Customers Using Social Media

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    wskins

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    Lynda How to Serve Customers Using Social Media

    Post  wskins on Mon Aug 22, 2016 1:52 pm



    Lynda - How to Serve Customers Using Social Media
    Size: 269 MB | Duration: 0h 43m | Video: AVC (.mp4) 1280x720 30fps | Audio: AAC 48KHz 2ch
    Genre: eLearning | Level: Appropriate for all | Language: English
    Learn how to create a winning customer service strategy for social media platforms such as Twitter, Facebook, Yelp, and TripAdvisor. By adapting customer service principles to the unique challenges of social media, you can ensure that your online service accurately reflects the organization's brand. In this course, customer service expert Jeff Toister helps you develop communication guidelines for your reps. Then he helps you figure out what social media platforms and review sites your customers frequent, so you can listen intently, engage your fans, respond to complaints, and offer proactive service. Last, Jeff explains the value of online self-help options (from FAQs to online tutorials) and how to make them easy for your customers to use.

    Topics include:
    Identifying key social media platforms
    Communicating with customers in your brand's voice
    Listening and responding to customers on social media
    Listening to customer feedback on review sites
    Making self-service easy for customers
    Title: Lynda How to Serve Customers Using Social Media
    Size: 253.17 MB | Format: rar
    Download:
    Code:

    http://uploaded.net/file/itcblau8/hotfile-zsh1j.L.H.t.S.C.U.S.M.rar

      Current date/time is Sun Dec 11, 2016 9:12 am